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An Exploratory study to determine the level of Satisfaction among Postnatal mothers regarding nursing care during Antenatal, Intranatal and Postnatal period, admitted in Obstetric & Gynaecological areas of CMC & Hospital, Ludhiana, Punjab

Ms. Jaspreet Kaur

Abstract


A good outcome should be that every woman should be satisfied with the care and support she received during pregnancy, delivery, and postpartum periods, and to feel that she and her baby have been the center of care. The present study was conducted with the purpose to determine the level of satisfaction of postnatal mothers regarding nursing care during antenatal, intranatal, and postnatal periods, and to prepare the guidelines for staff nurses with a view to improve nursing care in deficits areas. The present study was conducted with objectives: to assess the level of satisfaction among postnatal mothers regarding nursing care during antenatal, intranatal, and postnatal periods; to determine the level of satisfaction of postnatal mothers regarding nursing care in different areas, i.e. antenatal, intranatal, and postnatal periods; to ascertain the level of satisfaction among postnatal mothers with selected demographic variables, such as age, educational status, occupation, gravida, family income/per month, dietary pattern, previous delivery, type of family, place of residence, and religion; and to prepare information booklet for staff nurses to improve the quality of nursing care. The structured questionnaire (five-point Likert scale) on satisfaction was used which had two parts. The first part of the tool consisted of items pertaining to socio-demographic profile of subjects. The second part of the tool consisted of 96 items regarding determination of level of satisfaction of postnatal mothers regarding nursing care during different aspects, i.e. antenatal, intranatal, and postnatal periods. Conceptual framework is developed on the basis of concepts from Virginia Henderson’s theory (1966). The theory was on basic needs of human being. The pilot study was conducted to ensure the reliability and feasibility of the tool. Data were collected from 80 postnatal mothers through purposive sampling technique. Based on the findings of the study, a majority of postnatal mothers were moderately satisfied (46.2%) and 43.7% were partially satisfied, followed by 7.5% were minimally satisfied and only 2.5% were fully satisfied with nursing care given during antenatal, intranatal, and postnatal periods. A majority of subjects were moderately satisfied during antenatal and intranatal periods, and in postnatal period, a majority of mothers are partially satisfied with nursing care. Deficit care was found in area of information needs during antenatal and intranatal periods, and during postnatal period, deficit care was found in supportive needs. Income per month had impact on the level of satisfaction of postnatal mothers regarding nursing care while age, educational status, occupation, gravida, dietary pattern, previous delivery, type of family, place of residence, and religion had no impact on level of satisfaction of postnatal mothers. Information booklet was prepared by the researcher for staff nurse to improve the nursing care for fully satisfaction of postnatal mothers in different aspects, i.e. antenatal, intranatal, and postnatal periods.

 


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